I have been in the restaurant business for 30 years. Still to this day, people amaze me! They truly do. If you want to understand what makes your team do the things they do, take a look at how they are wired to behave.
A Brief History of Behavioral Dynamics
The search for understanding regarding our distinct personalities and the nature of human interaction is as old as humanity itself. The age-old question is, “Why do people do what they do?” The ancients asked that question. Empodocies (444 BC), the founder of the school of medicine in Sicily, postulated that everything was made of four “roots” or elements.
The Greek philosopher, Hippocrates (400 BC), believed in three distinct personality styles choleric, sanguine, phlegmatic, and melancholy. Although Hypocrites’ theory has no medical validity, it was the first substantial method for categorizing types of behavior.
Hippocrates’ theory was expanded upon at the turn of the 20th century by a number of behavioral scientists. Carl Gustav Jung (1921), a Swiss psychologist, was one of the most influential modern behavioral theorist. In 1921 he published “Psychological Types” which described four psychological functions: thinking, feeling, sensation, and intuition. Jung also classified these four types further by calling them either “introverted” or “extroverted.” That leads us to modern 4 cornerstone behavioral traits. So, how did I get interested in this?
A Chef’s Path To Understanding
Part of my commitment to Kaizen (Japanese term for constant and never ending improvement) is to understand myself better and how to understand people as well. When I worked with Wolfgang Puck, Wolf had just sold part of his catering company to The Compass Group. I was assigned the task of traveling the country and put together a world class catering and restaurant team in a unit (normally a museum), within six months and then move to the next unit.
Now I have always had a natural sense of team dynamics and what behavioral traits work well with others. It is a lot like putting together a championship sports team, you are going to have a wide variety of personalities coming together to make something incredible. The problem I discovered was that I did not have a year to let my natural team selection skills to work. I need to get faster results that were more accurate. I looked at dozen of behavioral survey on the market, Meyers-Briggs, DiSC, Taylor Protocol, etc. Then I discover a company called Professional DynaMetric Programs (PDP), there behavioral survey called the ProScan became my tool.
The ProScan took only 10 minutes to complete, was available as either an online survey or I could give it out in a written form! Plus it came in 14 languages….SCORE!
Like anyone I did more research on the company:
PDP was founded in 1978 with a single, simple principle: help organizations better understand their people.
- PDP’s survey instruments were researched and developed by credentialed professionals, research experts, behavioral scientists, and experienced leaders in business and industry.
- Initial research sample consisted only of working adults—not students. PDP wanted to develop applications to meet the needs of businesses. Student samples are easier to obtain, but PDP was committed to laying the best foundation of research possible.
- Average completion time of PDP survey instruments is 5-10 minutes, providing users with quick, accurate data to make critical decisions about their people.
- Survey instruments deliver the highest level of accuracy, greatest amount of depth, and widest scope of information available from any survey instrument on the market today.
- Survey reporting and graphic results are instantly generated and available via email or through PDP’s easy-to-navigate web application, PDPworks.com.
- All PDP products and methodologies meet EEOC requirements, and have never been challenged in court.
- PDP is unparalleled in accuracy, practicality, fairness, and value.
By the Numbers
- Over 4,000,000 surveys completed to date
- Coefficients between .80 and .94 for all factors (.60 is considered standard)
- 96% of people surveyed since 1977 agree with their survey results
I spent 9 months study the system from the co-founder’s sister, Dr. Bonnie Bass (amazing lady!) Armed with my 94% accurate tool, I started using it right away and the difference it made was life changing!
I remind people that it is just a behavioral survey (not a test) there is no right or wrong, it measure the four cornerstone traits, possessed in different amounts by every human being, and the Logic of decision-making style. The big plus for the restaurant industry was that it measured innate energy level (kinetic) and the amount of energy drain resulting from stress and change. It also gets into motivators and environmental factors affecting stress, energy and satisfaction levels.
“Behavior predicts performance.” – Donald Burns, The Restaurant Coach™
The Four Cornerstone Behavioral Traits
The development of the behavioral profile (survey) as we know it was primarily due to the work of the American psychologist, Dr. William Moulton Marston. He was an expert in behavioral understanding. In 1926 he published “The Emotions of Normal People” in which he outlined the essence of the modern behavioral model. Until that time, this type of work was confined to all criminally insane and mentally ill people.
Marston grouped people along two axis: either active or passive tendencies dependent upon their either antagonistic or favorable view of the environment. From this, the four styles were formed: Dominance (D), Extroversion (E), Pace/Patience (P), and Conformity (C).
In the next post we will start to take a detailed look into each of the four cornerstone behavioral traits.
Want a preview of the four traits? Download the FREE PDFby